Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, the item must be:
- Unused and unworn
- In its original packaging
- In the same condition as received
- Accompanied by proof of purchase
- Have the original Duskhallow return tag attached
Products returned without the original Duskhallow return tag, or with a removed, damaged, or altered tag, will not be eligible for return, exchange, or refund.
How to Start a Return
To request a return, please contact us at admin@duskhallow.com.
Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at admin@duskhallow.com so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Items showing signs of wear or use
- Products returned without original packaging
- Products without the original Duskhallow return tag
- Sale or clearance items
- Gift cards
Exchanges
If you would like a different size or product, please contact us at admin@duskhallow.com. Exchange requests are subject to product availability.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 15 business days from approval, please contact us at admin@duskhallow.com.